Legal
Run Logic understands that sometimes your purchase isn’t a perfect fit-customers can return most items within 90 days of purchase.
For convenience, Run Logic offers several methods to return your item. Keep in mind these factors when making a return:
All returns must be received within 90 days of purchase.
Customers should return their items new and unused.
Purchase can be returned to any Run Logic store location. Items purchased online can be returned via mail.
Items purchased through the Buy Online, Pick Up in Store method must be returned to a Run Logic store.
Customers are offered refunds in the form of original payment, and returns with a gift receipt are offered a gift card or exchange.
If you purchase an item in-store you should return the item in-store, not via mail.
Customers who exchange or return their item without the original receipt or packing slip are offered a merchandise credit for the lowest price. Customers can also receive the manufacturer’s contact information.
For more information and details on the steps to return a product, read our Returning an Item page.
Unfortunately some items cannot be returned. Run Logic maintains good relationships with our brands who provide us with products and constantly feedback information on their products. If you feel that in any way the product you purchased from us is not up to your expectations we may seek to get advice from the manufacturer whether the return is is valid for return under their conditions.
Electronic devices (Garmin, Suunto and Polar) devices have a 12 month return policy, based on proof of purchase. Return on these devices is only valid based on manufacture faults and doesn’t cover incidentals like falls, scratches, breakages due to strain or impact related damages. In most cases GPS devices have a unique code which be required for return.
Cookies
What are cookies and how do they work?
A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.
There are two main types of cookies – session cookies and persistent cookies.
Session cookies only last during a single visit. When a user closes their web browser the session cookie information is automatically removed from their computer. The Run Logic website uses session cookies for two purposes:
- Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn’t contain any personal or identifiable information. It is used to help count the number of visitors to the Run Logic website.
- Two cookies are set by the computer systems that run the Run Logic website. These cookies are used as part of the process of sending web pages to the user’s web browser and are essential – no website using Microsoft technology will work without these cookies.Persistent cookies are stored by the user’s web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie.
Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years.
Run Logic use persistent cookies for the following purposes:
- Google Analytics is a system used by many website to record information about who visits a website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users.The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)
- Run Logic use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the Run Logic website subsequently and still be able to access items that had been put into their shopping basket on a previous visit. This cookie is essential for the functioning of the Run Logic website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed.
- Run Logic also use a cookie to remember a user’s website preferences such as preferred language, currency and delivery country. The first time a customer visits the Run Logic website they are asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.
- A number of persistent cookies are also set by the computers that run the Run Logic website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.
- Run Logic uses cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google’s Ad Settings.
Controlling or deleting cookies
Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at http://www.aboutcookies.org(English only)
Please remember that if you delete or restrict cookies from the Run Logic website you may not be able to experience the full benefit of some of the features and services the website has to offer.